Optimising Your DFS Agent Network

Provider: Microsave/Helix

Type: Facilitated

Duration: 5 weeks (3-4 hours/week, 15-20 hours total)

Target audience: Mid- to senior-level managers actively involved in the operational function of DFS

About the course

This online course introduces the ways that digital financial services (DFS) can enhance financial inclusion. Use this course to build skills you need to successfully prepare for and deploy a digital financial service (DFS). Learn how to distribute DFS using an agent network, too. Find out how to select the right agents, ensure that your agents are motivated to serve your customers, and monitor and support your agents to ensure consistent quality of service.

As you will see, getting the agent network management strategy right is a critical success factor for any DFS deployment.

Learning Outcomes

When you have successfully completed this course, you will be able to:

  1. Describe what is happening globally in the DFS and financial inclusion sectors, and suggest DFS strategies that improve financial inclusion

  2. Use the Helix DFS constraints framework to analyse your internal and external environment and what this means for your DFS implementation

  3. Describe the agency banking distribution model and evaluate its success factors

  4. Discuss commissions and other pricing considerations in agency banking

  5. Describe liquidity management issues in agency banking, taking into consideration rebalancing issues

  6. Explain how to calculate upfront capital

  7. Explain the role of the master agent and discuss pros and cons of using the master agent management hierarchy

  8. Provide examples of approaches to agent training

  9. Describe types of agency banking fraud and give recommendations for addressing each type.

This online course will require around 3 to 4 hours every week, over a period of 5 weeks for a total learning time between 15 and 20 hours. You should log in and contribute regularly. We suggest that you schedule 30 minutes to one hour every day in your calendar (whatever time works best for you each day).